Nest Learning thermostat sensor

[Shooter1951]

What the hell is wrong with the Nest Learning Thermastat and sensor??  In the past 6 months I have had several problems with the wifi settings on both.  I have other devices and NEVER have an issue connecting and staying connected to the network.  Today, yet again, the sensor will not connect.  It says to contact customer support.  COME ON NEST, GET YOUR **bleep** TOGETHER, YOUR PRODUCTS ARE EXPENSIVE BUT DON'T RUN LIKE IT!!

Shooter1951

[moralesvicente]

Hello Shooter1951,

Thank you so much for posting in this community. I’m sorry to hear you’re having connectivity troubles with your Nest Sensor. Don’t worry; it’s a pleasure to help you.

To provide you with accurate troubleshooting steps, please help me out by answering the following questions:

• Could you please tell me the specific software version running on your thermostat? If you don’t know, go to settings and choose software.
• Is your thermostat connected to your current wifi network?
• Do you see an error code on your thermostat?
• Have you done troubleshooting steps before? If so, let me know what you’ve tried.

Keep me posted so I can provide you with further assistance.

Best regards,

Daniel.