03-23-2023 03:46 PM
I'm having issues on my two Nest-managed locations (Work and Home), with the thermostats not responding to remote commends from the iOS App or web browser. All Nests are online.
Any issues on the Google/Nest network currently (for the last 2 days)?
Thx.
03-23-2023 05:10 PM
This would answer my question. I'm trying to reconnect my two thermostat e, and neither will connect. I'm getting various td errors.
03-23-2023 07:41 PM
I am also able to connect my nest thermostat to the Wi-Fi but cannot connect it to my app so that I can control the temperature when I'm away or home. I hope someone can tell us what the problem is? I spoke with customer service once and didn't get the issue fixed.
03-23-2023 08:40 PM
https://status.nest.com/ is your friend, and it has shown no outages.
03-24-2023 05:24 AM
Google/nest help documents tell you rhat, in the end of their help doesn't work, reset to factory defaults. What if that doesn't work? Both of these thermostats added with no problem 3 years ago. But trying to set it up again doest not work. How do I get support for this. Good grief. I'd pay for the support, but it doesn't exist
03-30-2023 04:01 PM
Hello folks,
I wanted to stop by and see how I could help.
Thanks for sharing the link for checking our systems status, @Patrick_Caezza.
@IslandLife, I wanted to ensure that everything was covered here. How's your Nest Thermostat in different locations? Were you able to control them remotely? If you haven't yet, rebooting your router where you are and restarting your phone might help to ensure that there's no device lag. Let me know how it goes.
@dcrutherford, the TD codes appear when a pairing issue occurs. Have you tried the steps in this guide?
@MeSing2U, I appreciate your effort in reaching out to our team; could you please share with us your support ID so I can look into more possible options?
Best regards,
Mark
03-30-2023 10:00 PM
My issue was resolved after I "force quit" the iPhone App. After restart, all's normal.
Thx for all responses!
03-31-2023 09:41 AM
Hey there,
I am glad to hear you were able to resolve the issue, and everything is good to go. With that being the case, I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake