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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 21791 Views
  • 0 replies
  • 6 kudos

Early-On feature not working

We've had the thermostat for two weeks now and it still isn't turning on the heat soon enough to get it to temperature at the set time. "Early-on" is turned on and the "Choose Maximum Duration" is set for 5 hours. BTW - as I'm typing the house is now...

Wilma58 by Community Member
  • 1042 Views
  • 3 replies
  • 0 kudos

Ground wire has voltage

So this isn't related to Nest, but curious about theories on it. The Nest stat was reporting faulty ground wire, but still worked fine. Curious about the ground, I measured with a multimeter and it was reading 8v coming from the furnace PCB board.I d...

Grimzly by Community Member
  • 644 Views
  • 3 replies
  • 0 kudos

Controlling a Nest Learning thermostat

I installed a Nest learning thermostat and set a schedule using Alexa. During the installation, Google Home was installed. Do i need Google Home installed if i control the thermostat with Alexa or can remove Ggogle Home and only use Alexa and the Nes...

Richardrp by Community Member
  • 707 Views
  • 4 replies
  • 0 kudos

Nest learning thermostat changing temp unexpectedly throughout day

Ever since we installed the Nest learning thermostat over a year ago, it has consistently been changing the temperature setting on it's own to an extremely high heat setting in heat mode and then extremely low temps in cool mode. We turned off all au...

TH1077 by Community Member
  • 4820 Views
  • 23 replies
  • 3 kudos

Nest not showing history for over a week.

Nest app doesn’t show history. Says no usage but on expanding the bar, usage is seen.I have two separate nests and both do the same suggesting there is a software glitch. Any awareness of this?

RichT1 by Community Member
  • 10676 Views
  • 11 replies
  • 1 kudos

Heat link

Heat link dead.  I need a replacement ASAP.  

Choose the number that matches your thermostat's display

  Issue / problem -- I am trying to add my Google thermostat E to my Google Nest app on my iPhone. After entering the Key, I get a message on my Google nest thermostat E 'Choose the number that matches your thermostat's display'. Follow the instructi...

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Rocky2 by Community Member
  • 3942 Views
  • 7 replies
  • 1 kudos

Can't get Nest Thermostat Code

We're trying to install a basic Nest thermostat and the directions take us to the point of needing the code which should be displayed on the thermostat. We're in the Nest app at that point, but the thermostat doesn't display anything except a message...

cluddecke by Community Member
  • 747 Views
  • 4 replies
  • 1 kudos

Google Nest Thermostat Installation

My current Honeywell thermostat has: blk wire to E post, Wh to AUX post, yel to Y post, grn to G post, Org to O post, red to R post, and blue tp C post. Can I use the Nest Thermostat?

Byron1 by Community Member
  • 792 Views
  • 4 replies
  • 0 kudos

Error TH013 paring to heatlink

When trying to pair the Nest E thermostat with the heatlink during set up. I have tried all the advice I can find on the forum. However my phone seems unable to connect with the thermostat to begin the pairing process. 2.4 GHz = tried = XNew WiFi rou...

K9 by Community Member
  • 1270 Views
  • 4 replies
  • 0 kudos
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