Can't get Nest Thermostat Code

[cluddecke]

We're trying to install a basic Nest thermostat and the directions take us to the point of needing the code which should be displayed on the thermostat.  We're in the Nest app at that point, but the thermostat doesn't display anything except a message saying to complete the installation using Google Home app.  But when we go there, it takes us back to the Nest app.  We're going in circles!  What do we need to do to get the code?

[MplsCustomer]

@cluddecke 

I've seen posts from a couple of customers who reported that they were able to resolve this circular reference problem by checking for an update to their Google Home app and updating it.

[Ryan_G]

Hey everyone, 

Thanks for reaching out and we're sorry for the delay.

@MplsCustomer, thanks for helping us out here in the Google Nest Community. 

@cluddecke, were you able to try and check if there's an update available for your app? Let's give it a try and let us know how it goes.

Best regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan