Nest Password Reset is not working.

[DPJ1]

I cannot log into Nest to control my thermostats and when I select "password reset" it says an email will be sent but I never get one.  I just want to reset my password so I can get logged in to control my thermostats. 

[MplsCustomer]

@DPJ1 

One possibility (which may not apply in your case) is that you are trying to log on using an email account that is different from the one you've used in the past to log into the Google Nest app or Google Home app.

[zoeuvre]

Hi folks,

Thanks for chiming in, @MplsCustomer. 

@DPJ1, oh no! I'm sorry to hear that you can't log in to your Nest account. Let's see what's going on. 

As you try to log in to your account, do you click Sign in with Google or Sign in with Nest? How does it go when you try to log in to both?

Keep us posted. We're happy to help.

Best,

Zoe 

[JohnRyan]

I'm having the same problem.  # 

[Markjosephp]

Hello JohnRyan,

I'm sorry to hear that you're experiencing difficulties with logging into your Nest account and resetting your password. Here are a few suggestions to help you resolve the issue:

• Check Spam/Junk Folder:
  • Ensure that you have thoroughly checked your spam or junk email folder in case the password reset email was inadvertently filtered there.
• Correct Email Address:
  • Double-check that the email address associated with your Nest account is accurate. Sometimes, a simple typo can cause communication issues.
• Wait and Retry:
  • If you've requested a password reset multiple times, it's possible that the emails are delayed. Wait for some time, and then try the process again. It's also a good idea to try using a different device or browser.
• Clear Browser Cache:
  • Sometimes, browser cache issues can interfere with the proper functioning of websites. Try clearing your browser's cache and cookies before attempting the password reset again.

Remember, the specific steps might vary depending on the platform or device you are using. Let us know how it goes.

Regards,
Mark