We had a Nest 3rd Generation installed in April 2021 and it’s worked as described whenever we’ve used it.
Randomly, a couple of days ago, there was no power whatsoever to the device - the screen was blank and there was no sign of life on the power connector either, with all lights that are usually showing, off.
I tried giving the thermostat a charge via the USB wire port, which did then lead to some life in it. But the following code was showing, which meant we were unable to actually do anything with it: HEAT LINK (h72) The power to this thermostat is off.
We’ve since paid for an electrician to come out and take a look at it. He’s said that the problem is with the power connector itself, as the device has life in it once manually charged. The fuse for the socket that feeds this connector has been checked and is working fine.
Is somebody able to please shed some light on what might have caused this? I’ve looked online and can’t seem to find the power connector boxes for sale separately, and it seems that lots of other people have had this very same issue with theirs - our electrician has confirmed this and did warn us about it happening when we bought it.
Whilst we bought the device in April 2021, we’ve only used it between September’21 and April’22. I’m extremely disappointed that we’re having issues with our device at such an early stage.
The same electrician who installed our thermostat has installed the very same device for several family members and there’s has had no issue whatsoever - not yet, anyway! Fingers crossed.
Google, can you please shed some light on this? Do we have no rights whatsoever to try and get a solution here, because if the only option is to pay the full price for a replacement, I think it’s time to move away from Google Home products completely.
Thank you in advance!
