Nest Renew and multiple thermostats

[starchild]

I just joined Nest Renew but it only includes one of the three thermostats in my home. Can multiple thermostats be included in Nest Renew?

[Markjosephp]

Hello starchild,

Thank you for taking the time in letting us know about your inquiry. I'd love to help.

Nest Renew should be per home. You can manage your subscription by signing in to the Nest Renew portal in your web browser. Here, you can check your subscription information. Also, have a look at this article and let us know if you need more help.

Best regards,

Mark

[Markjosephp]

Hi there,

I know it has been a while but I wanted to ensure that everything is covered here. Still need help?

Best regards,

Mark

[Markjosephp]

Hi starchild,

It's me again. I'm chiming in to check if you have additional questions or concerns, as we will be locking this thread in 24 hours.

Best regards,

Mark

[starchild]

This was not resolved. My question remains: I have two thermostats in my house. How can I add both of them? It appears Nest Renew can only handle one thermostat per house, correct?

[EdwardT]

Hi starchild,

Thanks for the update. I'm sorry to hear that you're still experiencing this. Just to clarify, do you have the 2 Nest Thermostats setup in the same home structure on the app?

Thanks,

Edward

[starchild]

Yes. Two thermostats, one structure. 

[EdwardT]

Hi starchild,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi starchild,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward