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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4523 Views
  • 0 replies
  • 5 kudos

No hot water unless heating is on

We have a 3rd Gen nest and it’s been installed for about 3 years now. Weve had no issues at all however it appears that we can’t have hot water without having the heating on. In the winter this hasn’t been an issue, but now it’s getting warmer we wan...

New Thermostat with no Display

I got a brand new Nest thermostat. When installing, the Nest display did come on when the battery tab was pulled, but now will not even with a change of batteries. It will not connect to the Google home app and I have never been able to connect it. I...

Eg1 by Community Member
  • 240 Views
  • 3 replies
  • 0 kudos

Heat link issue

Hi, the heat link appears to have died. we have power to the heat link, no lights work even when held in for 20 to 30 seconds. suggestions please. Thank you.

Cliveous by Community Member
  • 109 Views
  • 0 replies
  • 0 kudos

Replacing. Honeywell T3R thermostat

I need to replace a Honeywell thermostat with a Nest E thermostat but can't find the connector labels on my existing one in the compatibility guide (A+B) - photo attached. They seem to correspond to C + NO but I want to make sure before opening the N...

Abeer by Community Member
  • 279 Views
  • 4 replies
  • 0 kudos

Adding AC to an existing Nest themostat

I have an existing Nest thermostat (software 1.5.38/3.1 and model Backplate-5.3) that I use to heat my upstairs bedroom. It works great - no issues. However, I also have another older thermostat in the same room that controls my central AC for the en...

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webba by Community Member
  • 711 Views
  • 5 replies
  • 0 kudos

H72 - heat link replacement needed

My nest heat link has gone faulty. No light on it. Won’t reset and nest thermostat itself is displaying h72 error. Have followed usual advice and believe it has stopped working (not had this very long tbh). I read quite a lot of the diodes fail after...

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