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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4824 Views
  • 0 replies
  • 5 kudos

Resolved! Heatlink not working

Jukes2 again, forgot to say I’m in UK. How will i know when i get a response to my query

Jules2 by Community Member
  • 508 Views
  • 7 replies
  • 0 kudos

Resolved! Heatlink not working

My problem sounds similar to issue Arian raised on 8th May. According to my phone it stopped working 23 days ago. Thermostat itself is not working. Electrician has pushed button on heatlink & nothing happened he seems to think it is a faulty receiver...

Jules2 by Community Member
  • 719 Views
  • 11 replies
  • 0 kudos

Preheat when no heating is scheduled

My Nest controls a Baxi 200 heat only boiler that is under 18 months old, which feeds a Megaflo system.It is summer time and the boiler never comes on for heating. We have a daily hot water schedule from 2pm to 4pm. However, the boiler is regularly f...

karlic by Community Member
  • 783 Views
  • 6 replies
  • 0 kudos

Wiring Configuration

The top picture is my older thermostat and the second picture is my attempt at installing my nest thermostat.During set up it is saying that my W and Y are not connected and I cannot for the life of me find any info online about a set up where both t...

5B343618-0125-4ACF-9825-A587816E0773.jpeg image.jpg
Dwardo89 by Community Member
  • 1116 Views
  • 9 replies
  • 0 kudos

Nest app incorrect

My Nest thermostat is online and functioning. The app says the thermostat is offline. How to fix this?

Kalynn by Community Member
  • 408 Views
  • 6 replies
  • 0 kudos

Rush hour details

Today my device is running with rush hour reward, but I am not sure where I can check the details, like when it will end. Earlier in nest notification I was able to see details but it's not there, I searched in Google home as well but I am not able t...

bshanker by Community Member
  • 390 Views
  • 5 replies
  • 1 kudos

No existing thermostat

HelloWe have a brand new Worcester Bosch combi boiler that does not have a thermostat. Can we still use Nest E? All the instructions talk about replacing an existing thermostat! Thanks.

Freckly68 by Community Member
  • 322 Views
  • 5 replies
  • 0 kudos

Nest Thermastat incompatibility

I purchased three nest thermostats and I received a free nest power connector. I just had Ontech here to install the power connector to my HVAC system. I have oil heat with forced hot air and different zones (purchased three Nest Thermostats from my ...

wjayb by Community Member
  • 1730 Views
  • 20 replies
  • 0 kudos
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