Nest thermostat 1 gen

[Mo5150]

Hi- I just installed a new nest thermostats gen 1.  3/4 days ago. This thermostat reads wrong temperature. Exp: other room temperature readers read 73 and my nest read 76-77. Why is that? It’s located in the hallway, not too hot not too cold there. The hole for the thermostat wire isn’t that big and I blocked it anyway. Still reads 4-5 degrees more. I set for 73, heat won’t come because it’s say room temp is 77-76. When I increase it to more that room temperature, then room temperature start dropping to actual temp. Please advise 🙏🏻

[Markjosephp]

Hello Mo5150,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

To clarify, what type of Nest Thermostat model do you have? Also, could you provide a rundown of all the steps you've tried?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Mo5150]

Hi Mark, I have google nest Gen 1. I haven’t tried to fix the problem. It’s just read wrong temp. Ex:actual room temp 70, thermostat set to 73, but it shows room temp 76-77 so I don’t get heat. So, I have to increase it manually and put 78. Please advise. 

[Markjosephp]

Hello Mo5150,

Uh oh! I'm sorry for the trouble this may have caused you. Let's see what's going on.

On your actual thermostat, please try these steps to isolate:

1. Go to Settings > Technical Info > Network.
2. Turn on Sunblock under Nest Sense in the settings.
3. Check if the thermostat is near a heat source. (Air vents that direct warm air, appliances, electrical outlets, warm air in the wall, and other potential heat sources)
4. Disconnect your thermostat from the Wi-Fi network within 24 hours.

Let me know how it goes.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you; I'd like to make sure if there will be changes.

Thanks,

Mark

[Markjosephp]

Hi Mo5150,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark