Nest Review - Disappointed

[mikedlr1]

I don’t remember the last time I was this disappointed in a product. I purchased three Nest thermostats, two for our home and one for our business. About a week after install the one at our business lost connectivity. I went through all the troubleshooting steps online, the unit is defective. The only options available from Google is to send the thermostat in for a replacement (while having no thermostat) or them placing a hold on your credit card while they wait on the defective part to be shipped back. I chose option two. They send you a rebuilt replacement (paid for a new one, but whatever). The unit I received doesn’t work at all. As we’re all busy people I don’t have time to spend on the phone troubleshooting another unit just to be charged again for a replacement. Since then one of my home units won’t connect. Now I’ve paid for 4 Nest thermostats and only one functions properly. I’ve tried to escalate the issue for a different answer but to no avail. Strongly would encourage anyone thinking about buying one of these products to choose another brand. Ecobee seems good. I’m so very disappointed in a huge company like Google putting out such an inferior product. Will not buy again and can’t return for a refund. 

[EduardoN]

Hi @mikedlr1,

We're sorry to hear about your frustrating experience with your Nest thermostats. We understand your disappointment, especially after purchasing multiple units for both your home and business, only to encounter connectivity issues and receive a non-functional replacement. This is certainly not the experience we want you to have.

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Best regards,

Eduardo