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Nest Rollercoaster Frustration

CuriousMind
Community Member

‎03-24-2025 12:59 PM

I just moved into a new home with a Nest thermostat, and I reset it, thinking it would reboot. Unfortunately, I didn't realize I needed to get the code before resetting. The QR code is not working, and I don't know where to go to put in the manufacturing code to connect the Nest.  Now I cannot connect it to the app, cannot get a decent phone number for support and troubleshooting, and my home is getting colder by the moment.  ugh

I don't understand how to get out of this article loop I have been in for several hours, only to be rerouted to something I asked a question about in July.  

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Derickf
Community Specialist
Community Specialist

‎03-27-2025 08:05 PM

Hi @CuriousMind,

 

Thank you for posting in the community. I'm sorry to hear that you are having trouble adding your Nest thermostat to your account because the QR code is not working and you don't find the setup code. Don't worry, help is here.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

  • What type of Nest thermostat do you have? Please see: How to tell which Nest thermostat you have.
  • Which app are you using to set up your Nest thermostat?
  • Are you receiving an error message on your app when your Nest thermostat fails to connect?
  • Does the Nest thermostat have a strong internet connection?
  • Is the Bluetooth activated on your phone when you try to connect your Nest thermostat to the app?

I'll be waiting for your reply.

 

Best regards.

Derick.

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