Nest Termostat is gone after migrating nest to google home

[ilyab]

I guess I migrated my nest account to google home, I am not even sure why.

I cannot login with my non google account anymore and lost access to old Nest Termostat and old test camara, nothing shows up anymore

How do I go back?

[MplsCustomer]

@ilyab 

Once you migrate from a Nest Account to a Google Account, you then log into the Google Nest app using the "Sign in with Google" option, using the credentials of the Google Account to which you migrated. You can't go back. When you use the "Sign in with Google" option, you should still see the same devices in the Google Nest app that you saw prior to the migration. You should ALSO be able to see any 1st gen cameras in the Google Home app, as well as any thermostat that was installed in the Google Nest app (like the Nest Thermostat E and Nest Learning Thermostat). We migrated in 2020. See the post below for migration issues:

https://support.google.com/googlenest/answer/9297676

[ilyab]

That is what i thought, but I see no devices, none are showing up, what do I do? can i go back?

[MplsCustomer]

@ilyab 

You can't go back: "Migration is optional, and once completed, isn't reversible..."

Are you certain that you're signing onto the Google Nest app with the same Google Account to which you migrated? In the Migration FAQs link I provided earlier, you can check out the "I don't see all my homes or devices in the apps" topic (https://support.google.com/googlenest/answer/9297676#zippy=%2Ci-dont-see-all-my-homes-or-devices-in-...). There are instructions on how to verify that you're using the correct Google Account. There are also suggestions on other possible causes.

Another possibility is if you have set up more than one Google Nest "home/structure" and are selecting the wrong Google Nest "home/structure". If you have more than one, then on the initial page in both the Google Nest app and Google Home app, it should show a dropdown near where the name of the Google Nest "home/structure" is displayed.

After migration, you should also be able to see your devices in the Google Home app, provided you are using the same Google Account to sign into both apps.

[zoeuvre]

Hi folks,

@ilyab, thanks for reaching out, and I'm sorry to hear that you can't sign in to your non-Google account anymore and have lost access to your Nest Thermostat and Nest Camera. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer. 

Best,

Zoe