Nest 3rd Gen thermostat on the wall started playing up and noticed that there were no lights on the heat link so had stopped sending power to the unit. Reported to google who arranged for an engineer from Boxt to attend. They replaced the heat link and was able to start the thermostat using a stand usb cable, but it then requests to be put back on the wall or a stand to control the boiler.
When put back on the wall or a stand it wont trickle charge and eventually just turns off. Spoke to Boxt again who advised it is likely the battery has failed because it has been off charge due to the heat link failure and to speak to Google. The engineer on site had even said if he had one he would have just swopped the thermostat out.
Spoke to google again who started off by saying they would arrange a replacement unit to be sent. However when when they discovered it was out of warranty they wouldn't do anything and was advised to buy another unit even though they had agreed to replace the heat link.
I had no issue with the thermostat until the heat link failed so the two are clearly connected and the battery has died as a direct result of the heat link link failure. However Google have just completely washed their hands of this which is shocking customer service.
I have four thermostats controlling different areas and this is the second one I have had issues with. These units are not fit for purpose and I wish I had never brought them.
Any advice on where to go from here other than to completely change the system or give google another £200 of my money to buy another unit as conveniently they don't sell the thermostats by themselves?
