Nest Thermostat E Setup Error - Choosing Language - Something Went Wrong

[martinsjones]

Hi all - hoping you can help with this frustration.

Recently moved into house with existing Nest Thermostat E and Heatlink E.  I'm in the UK, so European version.

The thermostat has been reset, so i'm setting up from the start.

Every time it failes to setup on the app, with error when on the Choose Language screen.

Error says "Something went wrong.  Finishing setup of your Nest Thermostat E.  This may take a moment"

Clearing this error just restarts this step, again and again.  I've reset the thermostat several times.

I've tried the setup using Nest app on iphone, ipad and chromebook.  All failed 

We have Nest mesh wifi.  I wondered if this was an issue, so I've tried using my phone hotspot wifi, and also in another house completley.  Same error.

Please, anything I can try to get the thermostat set up?  Thanks

Specific error screenshot is saved here

https://drive.google.com/file/d/1oFR5rt66aCx3u8jYU28X_tZEYcvGlmth/view?usp=share_link

[LarisaL]

Hi there @martinsjones! Thanks for posting. We're sorry for the late reply. I just sent you an email with some steps, please let me know if that helps. 

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know.

[martinsjones]

Hi

Unfortunately the instructions given did not solve the issue.

However I have solved through other means.   I created a new Home and set up the thermostat again.  It worked first time.   

To test the situation, I then reset the thermostat and set up in original Home.  This resulted in failure.

So I've set up in new home, and now need to reset my WiFi network and other devices in this new Home.  Several hours of work, but hope someone else benefits from this explanation.

Thanks for your quick responses - much appreciated

[UanaC]

Hello there! I am glad to hear that everything is back on track at the moment and I'm sorry it took this long. Is there anything else I might assist you with? 

[UanaC]

Hi there! Just checking in with you. Did you see my message from above?

[martinsjones]

Thanks.  All is now fixed.  Thanks

[LarisaL]

Hello there! I'm glad to hear that everything is now fixed, in this case I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.