Nest Thermostat E Won’t Connect to App

[sorourke]

Hi folks.  I just bought 2 new Nest Thermostat Es and I can get them connected to WiFi from the thermostat itself, but I cannot get it to connect to the App.  I have 2 Nest cameras in my account that connected easily before so this challenge is new to me. 

I am getting a TD005 error code when I’ve tried to connect via the standard app connecting process.  

[sorourke]

Now I got a TD008 code

[sorourke]

Just going to return these and get honeywells.  F this 

[tajennifer]

Hi sorourke,
 
Thanks for posting. I'm sorry to hear about the situation you're experiencing with the WiFi connection of your Nest Thermostat E while you are trying to connect it to the app. I understand how frustrating this situation can be. But don't worry; help is here. 
Here are some steps that you can try:

• Check the thermostat's battery levels.
• Check for messages and help codes on your thermostat.
• Check that you have the latest app version.
• Make sure that your home Wi-Fi works.
• Restart your router.
• Restart your Nest thermostat.

You can check the "Nest thermostat is offline" article for further steps. 
Please let me know how that goes. 
 
Best regards,
Jenny