04-29-2023 11:03 PM
I forgot the Pin to my Nest Thermostat, I initially set it ip from my iPhone, I can access it via USB, can I get assistance resetting it, have a 2 year old, need to cool the house. Any assistance will be greatly appreciated!!
04-30-2023 03:46 AM
Just to confirm, you've connected it via USB to a computer and can see the technicalinfo.PLIST file?
04-30-2023 02:41 PM
Hey pmercadojr,
Thanks for reaching out. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
I appreciate the help, davidking.
Best,
Archie
05-01-2023 09:00 PM
Hi Archie,
I filled out the the form, what's the next step, I really need to get my issue resolved.
05-02-2023 07:49 AM
@aatienza - I submitted the form, you can reach out to me anytime , Thanks
05-02-2023 09:44 AM
Hello folks,
Thanks for the continued help here, davidking.
@pmercadojr, thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.
Regards,
Mark
05-02-2023 11:08 AM
I’ve been told this before, it’s ridiculous, I can’t just call a support number be assisted and done, so if no one contacts me within 24 hours, this thread will be closed, it’s really tiring chasing a support person for assistance, getting emails about getting badges that are useless, just need help resetting my thermostat, is that too much to ask? It’s a shame that a company as large as Google can’t get sufficient support personnel to assist folks like myself, whose prob isn’t that grave. I’m sure a solid 5-10 mins of support time will suffice. Get it together Google!!!
05-02-2023 11:14 AM
Hi pmercadojr,
I'm sorry if it's taking longer. I followed up with the team, and you should receive a response anytime soon. No worries; I'll leave this thread open until you get assistance.
Thanks,
Mark
04-30-2023 08:13 PM
Hi Davidking,
Yes, I can access the technicalinfo.PLIST, please let me know the next steps, I can send the file to you if you'd like. Thanks for the quick response.
05-01-2023 05:20 PM
Any update on this issue?
05-01-2023 08:59 PM
Hi Davidking,
Please let me know your next availability, I really need to get our Thermostat reset, 😊
05-02-2023 06:20 AM
Please see the reply above from @aatienza. You'll be contacted by the team once you submit the form linked above.
05-06-2023 07:01 PM
Any update on this support request?
05-09-2023 01:40 PM
I guess I'll have to purchase a new thermostat, I'm done with the Google Nest Ecosystem, this is how large corporations go down, very sad & pathetic support model.
05-18-2023 12:17 PM
Hi pmercadojr,
Thank you for your patience with us. I see that there's already an ongoing discussion over the email, so I will consider this one complete and lock the thread within 24 hours.
Best regards,
Mark