Nest Thermostat GEN3, I have my HeatLink "fried" by an overcurrent...how to replace it?

[Fabio2]

Hello my name is Fabio and I live in italy

I've bought a  Nest Thermostat 3rd Gen on 13th Nov 2021. It was perfectly working until mid of 2023 when my apartment has been hit from instability on the power grid that brought to an overvoltage.

That situation destroyed many digital devices in my house, including apparently the HeatLink (..the electronics of the heatpump and boiler was "fried" as well)...

now my point is: I have 200EURO perfectly working digital thermostat and a "fried"heatlink... may i buy a replacment? may i have it reparied? there is any other way to do it?

Thanks

F

[Guarcax]

Hi @Fabio2!

Thanks for posting in the community.

I’m sorry for the inconvenience that you’ve experienced with all the devices in your home. I can see that after having trouble with the power in your apartment, your HeatLink stopped working. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.
 

Best regards,

Daniel.