We've had our Nest Thermostate for just under 2 years with no faults. 4 days go our Heatlink died completely out of the blue. We had a H72 error on the Thermostat and no power through the Heatlink. Tried all the Nest Support troubleshooting issues and Nest Support confirmed it was faulty. They had to get the team in Poland to call us to arrange a replacement. That was Wednesday. It took until Saturday for someone to call. Given it's mid-October its already at the point where we need the heating on in the evening, and we have no heating!
Now they tell me they can send a replacement back but I need to have the Heatlink removed and sent back to them before they'll send a replacement. Given it needs to get to Poland from the UK and only THEN will they send a replacement, we could be looking at another week and a half at least with no heating. Does this not seem like VERY poor customer service?
Given the volume of reports of Heatlinks failing, is this really the way Google treats its customers? I have to say I'm pretty dissapointed in Google Nest Support so far. It makes me want to never buy one of their products again. I just hope new customers see these reports before buying one now.
Google Nest Support, how do I get a new one sent out immediately? (if you even read these?)
