Nest Thermostat Install issue

[twin4az]

I Just installed Nest Learning Thermostat.  Checked the wiring, is ok per instructions.  Display comes on initially with GOOGLE logo, then spinning dots.  Then I get the following message:  Please attach the Display to its base."  I reset the unit and get the same results.    I have reseated the display several times.

[Lansdorf]

Have you checked the battery level on your stat?  Settings > Tech Info > Power.  Level should be 3.8 to 3.9.

If it's low  and assuming you have a supply to the stat base, then the base to stat connection may be faulty of the battery u/s.

[twin4az]

Hi, thanks for the reply.  I had the display plugged in to a charger, so it should be charged up.  I check the base power connection and measured 24 v to the base.  plugged the display in again and get the same message, "Please attach the Display to its base."   I have reseated the display multiple times and did a reset, get the same result.  At this point I think it is faulty.

[Lansdorf]

I think you are probably right. Though can you check the batteries. Clearly if they are totally knackered they won't hold any charge.

[twin4az]

Thanks again for your help.   This unit is being returned.😞

[Jake]

Hey there,

Thanks Lansdorf for the help.

Sorry to hear about the trouble. I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to follow up and see if you had any questions from here. Please let me know, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake