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Nest Thermostat Stopped working

ChrisSouth
Community Member

So 2 days ago I noticed my best gen 3 thermostat had a black screen. 

So I pressed a couple of times. Nothing.

I then noticed a red blinking led. Did a bit of research and it points to a power issue… 

ao following online advice and troubleshooting I removed from base plate and changed manually… 

The nest then boots up and says date and time needs sorting… 20 seconds later it says it shutting down and needs power/ charging. Despite me charging it for 24 hours directly in the port with a micro usb cable. 

I have done this several times and still says it needs power and shuts down. 

I have checked my wiring and all is well and as it always has been.  

I have had this installed for 5 months with zero issues and all of a sudden it’s knackered.

 

I’m very technology and smart home literate so I really believe this is a faulty item… after doing my research this seems to be a common issue.  

Not what I expect from a 9 month old device that I paid £180 for. 


Who do I speak to regarding this issue and possibly acquiring a replacement.

 

PLEASE HELP! 

Many thanks,

 

Chris 

3 REPLIES 3

zoeuvre
Community Specialist
Community Specialist

Hi ChrisSouth, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. May I ask if you are reaching out to us from Europe? If so, let me know. 

 

Best,

Zoe

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

 

I appreciate the input, Zoe.

 

Thanks,

Jenelyn

zoeuvre
Community Specialist
Community Specialist

Hello ChrisSouth, 

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

 

Regards,

Zoe