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Nest Thermostat account disconnected - how to fix?

grapppa
Community Member

I installed the nest to my network - but the device would not show up... so I tried to start from scratch.  OR so I thought..   I cannot do a factory reset (there is no option for that) it just says ACCOUNT DISCONNECTED.

5 REPLIES 5

Hey folks, 

@MplsCustomer, appreciate your helpful response. 
@grapppa, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

Yes all good ... figured out accidentally how to get to sub menu items 😉

Jake
Community Specialist
Community Specialist

Hey grapppa,

 

I am glad to hear you are good to go. I will keep the thread open for a couple of days in case you have any other questions from here. Please let me know, as I would be happy to take a closer look. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey grapppa,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake