Nest Thermostat account disconnected - how to fix?

[grapppa]

I installed the nest to my network - but the device would not show up... so I tried to start from scratch.  OR so I thought..   I cannot do a factory reset (there is no option for that) it just says ACCOUNT DISCONNECTED.

[MplsCustomer]

@grapppa 

Can you do a factory reset from the thermostat itself, as described on these two Google Nest Help pages?

https://support.google.com/googlenest/answer/9247296?hl=en-GB#zippy=%2Chow-to-reset-or-restart-your-...

https://support.google.com/googlenest/answer/9247296?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Crese...

[Jhonleanmel]

Hey folks, 

@MplsCustomer, appreciate your helpful response. 
@grapppa, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[grapppa]

Yes all good ... figured out accidentally how to get to sub menu items 😉

[Jake]

Hey grapppa,

I am glad to hear you are good to go. I will keep the thread open for a couple of days in case you have any other questions from here. Please let me know, as I would be happy to take a closer look. 

Best regards,

Jake

[Jake]

Hey grapppa,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake