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Nest Thermostat first w5 error, now stuck in restart loop

Classyclouds
Community Member

When it first lost wifi not recognizing any wifi in the area I discovered it wasn't getting enough power. Solved the problem so now it gets a constants charge. Problem still shows w5 error and now it's stuck in a restart loop. I tried everything suggested even put my old thermostat in like suggested. Old thermast by the way works as it should. I am guessing i just got the bad luck of a defective unit.

3 REPLIES 3

davidking
Gold Product Expert
Gold Product Expert

Hi Classyclouds,

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.


Volunteer since 2011, Product Experts are not Google employees.

Jake
Community Specialist
Community Specialist

Hey Classyclouds,

 

I wanted to reach out and ensure you are good to go, and no longer running into the W5 error. Please let me know if you are still in need of any help?

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Classyclouds,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake