Nest Thermostat (gen 3) is showing a wrong temperature

[Feelgoodinc]

My Nest Thermostat Gen 3 is showing a wrong temperature. The temperature is about 5*C warmer then it actually is. I’ve tried resetting a few times. It isn’t installed on a warm wall. Battery is charged and it is wiring is also correct.

What do I need to do? Can it be replaced?

Thanks 

[zoeuvre · Accepted solution]

Hi Feelgoodinc, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow the steps below: 

• Go to Settings > Technical Info > Network.
• Check for the Signal strength value.

The signal strength has a maximum value of 100. A signal strength of 75 is considered strong, while a value of 36 or lower is considered weak.

I'll look forward to your response.

Best,

Zoe 

[Feelgoodinc]

Hi Zoe,

Thank you for your reply. The issue is still there. I checked the signal strength and it is 74. So I guess that’s pretty ok.

Can i try anything else?

best, Vince

[Jenelyn_O]

Hi there,

Thanks for the update. Direct sunlight can cause the Nest thermostat temperature sensors to heat up, so the thermostat may think that the ambient temperature in the room is higher than it is. Please enable your thermostat Sunblock feature. 

In the Nest app:

1. Open the Nest app select the thermostat.
2. Go to Settings Nest SenseSunblock.
3. If Sunblock is off, turn it on by the slider .

In the Nest Thermostat:

1. On the thermostat display, go to Settings Nest SenseSunblock.
2. Select Yes to make sure Sunblock is on.

Check the compatibility of your router and network settings to your thermostat by going to Wi-Fi routers that are incompatible with Nest products and Recommended Wi-Fi router settings for Nest products. 

Disconnect your thermostat from the Wi-Fi network for 24 hours to monitor the ambient temperature. To disconnect the thermostat from the network, select Settings NetworkDisconnect.

Please keep us posted.

I appreciate your input, Zoe.

Regards,

Jenelyn

[Feelgoodinc]

Hi Jenelyn,

The Nest thermostat is located on a wall, that never has direct sunlight. Either way, I’ve enabled the setting to see if it makes a difference. But it doesn’t.

I also tried disconnecting the wifi-network, but that also doesn’t affect the temperature.

What else can I try? I really want this to be fixed.

thanks!

[Jenelyn_O]

Hey Feelgoodinc,

Thanks for keeping us in the loop. We'd like to investigate this case for you. Please fill out this form and let me know once you're done.

Kind regards,

Jenelyn

[Feelgoodinc]

Thanks Jenelyn, I’ve completed the form.

[Jenelyn_O]

Hi Feelgoodinc,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know.

Cheers,

Jenelyn

[Feelgoodinc]

Hi Jenelyn,

i haven’t heard anything since your last message 2 weeks ago.
Do you have some more news?

best regards,

vince 

[Markjosephp]

Hello Vince,

We truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. I followed up on your case with our team, so please check your email from time to time. 

Best regards,

Mark

[Markjosephp]

Hi Vince,

Let me know if you need anything from me. I am seeing how the conversation is going. You should already have received an email update from our senior support team. So if you have future questions or concerns, feel free to start a new thread.

Best regards,
Mark