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Nest Thermostat (gen 3) is showing a wrong temperature

Feelgoodinc
Community Member

My Nest Thermostat Gen 3 is showing a wrong temperature. The temperature is about 5*C warmer then it actually is. I’ve tried resetting a few times. It isn’t installed on a warm wall. Battery is charged and it is wiring is also correct.

What do I need to do? Can it be replaced?

Thanks 

1 Recommended Answer

zoeuvre
Community Specialist
Community Specialist

Hi Feelgoodinc, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow the steps below: 

 

  • Go to Settings > Technical Info > Network.
  • Check for the Signal strength value.

 

The signal strength has a maximum value of 100. A signal strength of 75 is considered strong, while a value of 36 or lower is considered weak.

 

I'll look forward to your response.

 

Best,

Zoe 

View Recommended Answer in original post

10 REPLIES 10

zoeuvre
Community Specialist
Community Specialist

Hi Feelgoodinc, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow the steps below: 

 

  • Go to Settings > Technical Info > Network.
  • Check for the Signal strength value.

 

The signal strength has a maximum value of 100. A signal strength of 75 is considered strong, while a value of 36 or lower is considered weak.

 

I'll look forward to your response.

 

Best,

Zoe 

Hi Zoe,

Thank you for your reply. The issue is still there. I checked the signal strength and it is 74. So I guess that’s pretty ok.

Can i try anything else?

best, Vince

 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. Direct sunlight can cause the Nest thermostat temperature sensors to heat up, so the thermostat may think that the ambient temperature in the room is higher than it is. Please enable your thermostat Sunblock feature. 

 

In the Nest app:

 

  1. Open the Nest app select the thermostat.
  2. Go to Settings Nest SenseSunblock.
  3. If Sunblock is off, turn it on by the slider Off.

 

In the Nest Thermostat:

 

  1. On the thermostat display, go to Settings Nest SenseSunblock.
  2. Select Yes to make sure Sunblock is on.

 

Check the compatibility of your router and network settings to your thermostat by going to Wi-Fi routers that are incompatible with Nest products and Recommended Wi-Fi router settings for Nest products

 

Disconnect your thermostat from the Wi-Fi network for 24 hours to monitor the ambient temperature. To disconnect the thermostat from the network, select Settings NetworkDisconnect.

 

Please keep us posted.

 

I appreciate your input, Zoe.

 

Regards,

Jenelyn

Feelgoodinc
Community Member

Hi Jenelyn,

The Nest thermostat is located on a wall, that never has direct sunlight. Either way, I’ve enabled the setting to see if it makes a difference. But it doesn’t.

I also tried disconnecting the wifi-network, but that also doesn’t affect the temperature.

What else can I try? I really want this to be fixed.

thanks!

 

Jenelyn_O
Community Specialist
Community Specialist

Hey Feelgoodinc,

 

Thanks for keeping us in the loop. We'd like to investigate this case for you. Please fill out this form and let me know once you're done.

 

Kind regards,

Jenelyn

Feelgoodinc
Community Member

Thanks Jenelyn, I’ve completed the form.

Jenelyn_O
Community Specialist
Community Specialist

Hi Feelgoodinc,

 

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know.

 

Cheers,

Jenelyn

Hi Jenelyn,

 

i haven’t heard anything since your last message 2 weeks ago.
Do you have some more news?

best regards,

vince 

Hello Vince,

 

We truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. I followed up on your case with our team, so please check your email from time to time. 

 

Best regards,

Mark

Hi Vince,

 

Let me know if you need anything from me. I am seeing how the conversation is going. You should already have received an email update from our senior support team. So if you have future questions or concerns, feel free to start a new thread.

Best regards,
Mark