Nest Thermostat install on New 'Home'

[Mpoteraj]

I installed using home. Went through config and cinfiged and connected to wifi perfectly (I did this for my 3 therms).

A week later I need to move to a new logical 'Home'. I deleted the unwanted home and then attempted to reconfugured a new 'Home'. Progressed fine through the Bluetooth steps. When Bluetooth configed i could not see any of my therms in the 'Home' app.

Things I've done.

Removed 'Home app' reunstalled.

Did restart and factory resets. No change, buletooth configed fine cannot see device therefore cannot config WiFi. 

I a STUCK in a do it over and ver again rut! Pls help.

[David_K]

To resolve this, you'll need to factory reset the thermostats and set them up again in your new home structure.

Restart or reset a Nest thermostat - Google Nest Help

If you want to do this again in the future, create the new home structure but don't delete the existing one before moving the thermostat to the new home structure in the app. To move the device in the Home app:

1. Tap your thermostat, then tap the settings cog at the top right.
2. Tap "Device information" then tap "Home".
3. Change the home to the desired one.

That way you won't need to reset the thermostat and set it up again as new.

[Mpoteraj]

Did that no change 'home' still not seeing therms. Bluetooth first step setup works.

Did work until I moved to new home?

[David_K]

Not sure what you mean by moved to new home? You already created a new home and I'm assuming you selected that home during setup?

What model of thermostat do you have?

How to tell which Nest thermostat you have - Google Nest Help

[Mpoteraj]

More info. I purchased the Nest Therm $129.99. I installed in my home to a 'Home' on Nest. All worked well. 

After a week I decided to 'Organize' my home app and devices.

I deleted the home app configs, reset therms.  

I then added a New home in the 'Home app' and began config.

1. Found therms via Bluetooth. Once complete, as expected, I was directed to finish config in the 'Home app'.

I tried but therm never appeared in the home app.

I have rest, factory defaulted therm, uninstalled and reinstalled 'Home' app.

What am I doing wrong. This shouldn't be so difficult.

Thank you in advance for your support.

[David_K]

To know how best to advise you, we need to know specifically which model it is that you have. The article below will help you determine that:

How to tell which Nest thermostat you have - Google Nest Help

[Mpoteraj]

Ist gen . QR code: E3RL4S SN: 2B291J3DB2TN82

Help?

[Mpoteraj]

 

[David_K]

Thanks for confirming! That model of thermostat must be setup using the Google Home app. Try these steps:

1. First, power off your phone, usually by pressing and holding its power button.
2. Leave it powered off for a few minutes, then turn it back on.
3. Make sure you're using a recent version of Android and the latest version of the Google Home app.
4. Make sure Bluetooth is turned on and you're connected to the Wi-Fi network you want to connect it to.

Once that's done:

1. Pull your thermostat off its base and remove both AAA batteries.
2. Replace the batteries and press your thermostat onto the base until it clicks into place. 
3. Your thermostat will take a few moments to turn on and restart.

Once ready, retry setup in the Home app.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to ask if you were able to try the troubleshooting steps that have been provided above. Please let us know how it goes.

I appreciate your help, @David_K.

Best,

Jenelyn

[EmersonB]

Hello everyone,

@Mpoteraj, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, davidking and Juni.

Regards,
Emerson

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan