Nest Thermostat is LOCKED asking for a PIN which I do not have

[MC87]

Nest thermostat is LOCKED asking for a PIN which I do NOT have.

I have uninstalled and reinstalled the app.

I can not get to settings on the thermostat... IT IS LOCKED.

I HAVE SPENT 2 DAYS WITHOUT HEAT AND ON HOLD WITH TECH SUPPORT FOR OVER 2 HOURS JUST TODAY

[CoolingWizard]

You do not need the pin to unlock the nest thermostat when you use your Nest app. Open your Nest app, tap your thermostat, then tap the settings in the upper right hand corner. Scroll down and tap unlock..

The AC Cooling Wizard

[Jake]

Hey MC87,

Thanks for the helpful reply CoolingWizard.

I wanted to check in and see if you managed to see CoolingWizard's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hi MC87,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake