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Nest Thermostat login

RDIL
Community Member

After several month, the nest app decided I needed to login. My password no longer works and trying to use Google to login returns me to the nest login screen. Trying to reset the password I never get the email. 

4 REPLIES 4

laurentbourg
Bronze
Bronze

Are you sure your google account is valid? For example, can you go to gmail and send/receive emails?

Yes, my google account is valid but did not set up my Nest with that account, I used a yahoo address

Try to reset your account connection on the Nest (Settings -> Reset -> Account connection) and then make sure you use your google account for setting it up. If that does not work, factory reset the Nest, Settings -> Reset -> All settings, and install it from scratch using your google account. 

RDIL
Community Member

I'll give that a shot