Nest Thermostat not connecting to internet

[legend101]

I have had my thermostat for 6 months. It has worked perfectly . The last few days it will not connect to wifi. My other thermostat works fine still. I have done all of the steps thru the trouble shooter..the power is good,, 

[DCinCali]

I have the same issue. Gen 3 Learning Thermostat worked fine for several months then lost wi-fi connection and have not been able to get it back, despite countless resets and restarts. How do we initiate a warranty replacement of the bad thermostat?

[legend101]

I went to g.co/nest/contact       they are sending me a replacement

[Markjosephp]

Hello folks,

I'm sorry to hear you're having an issue reconnecting your Nest Thermostats to the Wi-Fi network, and I appreciate all the steps you've taken. I'd love to help.

@legend101, it appears that you've contacted us and sent out a replacement. I wanted to ensure that everything was covered here. How's it going with the replacement? Let me know if you still need help.

@DCinCali, have you also tried contacting our support team? If you haven't yet, can you tell me more about your thermostat? Are you getting any message codes in the Network settings? If so, what's the message?

I'll look forward to your response.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, Mark.

Best,

Jenelyn

[DCinCali]

[Jenelyn_O]

Hi DCinCali,

Thanks for the follow up information. We'd like to check for any options. Please fill out this form and let me know once you're done. 

Kind regards,

Jenelyn

[DCinCali]

Hi Jenelyn_O,

The form has been submitted.

Thanks for your help!

Dave

[Jenelyn_O]

Hi Dave,

Thanks for filling it out. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn

[DCinCali]

Markjosephp,

I find navigating the website frustrating. I followed the troubleshooting steps and tried to initiate an action that would allow me to have the thermostat replaced under warranty. I finally used a link I found in @legend101's string. I submitted my thermostat specifics and a picture of the receipt. Unit is unable to find any networks. Displays "Wi-Fi connection error nest.com/w5".

I have restarted the thermostat multiple times. I reset it to factory defaults and started from scratch. Many times. Based on all the other responses in this and other threads, this is a widespread issue and one that nest apparently doesn't have a handle on. I just want a working smart thermostat.