Nest turning off at random

[beccaminister]

My nest randomly turns itself off. It doesn't give me any wiring codes when it turns back on, it just simply says "your wiring has changed." It's like it's not keeping power, but if I try to charge it with a USB, it doesn't charge. So I take it off the wall mount give it a couple of shakes and a poke or two, and then it says "connect Nest to the wall to use it" and I put it back on, go through the "wiring has changed" prompts, and it starts right back up and works again. Until it turns off again. 

Help!!!

[zoeuvre]

Hi there beccaminister, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: Did you use a micro-USB cable when you charged the Nest Thermostat display? If so, does it work with other devices? Did you charge the thermostat display on a working power outlet? Also, how did you know that the thermostat display was not charging? Did you see any light that blinks at the top of the display? If there is, what is the light's color? Lastly, for how long did you charge the thermostat display, and for how long does it last after charging it?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello beccaminister, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

[beccaminister]

It is still doing it. I opened a ticket. No lights are on when it’s attached to the wall. When I take it off it will flash orange and sometimes green. When I try to charge it there are no lights. 

[zoeuvre]

Hi beccaminister, 

Don't give up on us yet. We'd like to further check on this. Do you have the Case ID of the ticket you filed? If you can provide that here, I'll look it up and see how I can continue to help.

Best regards,

Zoe

[beccaminister]

6-4666000034271 Is the number 

[zoeuvre]

Hello there, 

Thanks for the information you provided. I checked the Case ID you provided and found that the agent who assisted you have sent you an email. You can continue your conversation from there to sort things out. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Thanks,

Zoe

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Dan

[Markjosephp]

Hi beccaminister,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.
 

Regards,

Mark

[beccaminister]

It is still happening. I am not home during the day so chat hasn't been able to help me and I am beyond frustrated at this point and ready to install my crappy old thermostat and yeet this one into the sun.

[Markjosephp]

Hello there beccaminister,

I'm sorry if you felt that way. We'll sort this out.

Can you help me with your thermostat's wiring? A clear picture would be a big help so I could see how wires are being labeled. Also, gather the power readouts in the Technical Info settings.

I'll look forward to your response whenever you're available.

Best regards,
mark

[Jenelyn_O]

Hi there,

Chiming in — I don't want to be a nudge, but could you please provide the needed information? It will help us to move forward. 

I appreciate the help, Zoe, Dan, and Mark.

Kind regards,

Jenelyn

[beccaminister]

How do I attach a photo here? That doesn’t seem to be an option? 

[Jenelyn_O]

Hey beccaminister,

Please click this link then scroll down to your response and hit reply. Check for the camera icon or click the three horizontal dots to expand the toolbar. From there, you'll be able to reply and share a photo.

Best,

Jenelyn

[beccaminister]

There is no camera icon or option to share a photo. But here is the link to the photo in a google album: https://photos.app.goo.gl/xQirZAvLjbqo4oBx8

[beccaminister]

Here are technical photos: https://photos.app.goo.gl/cbj5KxkNCkpbbs7F9