Nest Thermostat removed from Home

[Wahaab_t]

I have had nest thermostats in my home since 2017 and a month ago all 3 thermostats disappeared from my app. In the app it just states - " The home was removed from your Nest account. If you still need access, ask to be invited again". On the thermostats, it still shows as connected but i dont understand how to reconnect them to the app. I am the main user of the "home" so i dont understand how they have been removed from my nest account. Can anyone help with reconnecting them? 

[David_K · Accepted solution]

Hi @Wahaab_t 

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have a Nest Learning Thermostat 1st or 2nd gen those are no longer supported and can no longer be controlled using the app I'm afraid.

End of support for Nest Learning Thermostats (1st & 2nd gen) - Google Nest Help