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Nest Thermostat repeatedly performs software updates

Community Member

I have a 2nd generation Nest Thermostat that is continuously restarting. It seems that the issue is the Thermostat is continuously downloading a "software update", applying the update, restarting the nest and repeat.

Apparently there's nothing in the code to stop it from updating over and over again, even if the version before matches the version after.

Customer support says this is expected and that I can just turn off the wifi on this and use it manually.

What was the point of getting a smart Thermostat in the first place...


PS thanks for hanging up, very professional


Community Specialist
Community Specialist

Hey NestUserNJ, 


Thanks for posting and I'm sorry to hear about your Nest thermostat and your support experience. I want to dig deeper into it. 


Could you share the case id of your interaction with our team so I could have it reviewed?




Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.


Community Specialist
Community Specialist

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,