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Nest Thermostat(s) home / away

heshie75v
Community Member

     I have three Nest Thermostats in my home, two E thermostats and one Learning thermostats. The home/away function just does not work properly. I have been dealing with this issue now for over 6 months time.

I have tried everything recommended on the Google Nest sites and from your tech support people. I have uninstalled the software, updated the app, deleted the app , reinstalled the app, reset the thermostats , deleted accounts, checked my WiFi , updated my phone, 

I don't know what more I can do short of giving up on my thermostat. Is this a function that is just broken and cannot be fixed by Nest ?

I would ask at this point that a tech support person person personally visit my home and "see " for themselves what the issue is and finally fix the problems.  I have done chat support, phone support, community support , don't know what else I can do ?

If nest would tell me this is beyond their control I could accept that, just don't tell me to do what I have already done.

Respectfully

Herman

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey heshie75v,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

heshie75v
Community Member

Still having issues with my home/away function. 

I have two iphones on my account, my wifes  and mine. What can I do to further check my phone that its working properly.  I feel my nest does not " see " my phone on occasions. I have checked and re checked all settings.

Thanks