Please can anyone advise why my app has stopped showing energy usage. Been working fine for about four years and stopped recording usage about three weeks ago. My app is up to date and also the software on the thermostat. TIA
We’ve resolved the issue impacting the ability to view your Energy History in the Nest app. If you’re still experiencing issues accessing your history, can you let us know by responding to this post?
1. Go to https://support.google.com/googlenest/gethelp. 2. Select a category/product family, and type in a brief description of the issue, then click "Next". 3. Select your device from the dropdown, click "Other", then click "Next step". 4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.) 5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country or region.
We are aware of an issue impacting the ability to view your Energy History in the Nest app. We’ll share an update as soon as possible, thanks for your patience.
We’ve resolved the issue impacting the ability to view your Energy History in the Nest app. If you’re still experiencing issues accessing your history, can you let us know by responding to this post?
