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Nest Thermostat won't connect to WIFI

memopour
Community Member

My google Nest thermostat has lost connection to WIFI and I cannot re connect it anymore.

I tried, restarting, resetting and eventually resetting to factory settings but it still doesn't connect to wifi.

I tried to place it next to the router but still cannot connect.

My Thermostat is powered to the main, so it cannot be battery related issue either.

It displays this message: "Your thermostat has a problem and is unable to connect to Wi-Fi.  nest.com/w5"

Could you please help?

Thank you in advance.

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

This is a well known issue. Try these steps:

Troubleshoot a Nest thermostat W5 code - Google Nest Help

If you still experience issues after restarting the thermostat, follow the steps to contact support.