Nest Thermostat won't select anything

[KP40]

Google Nest Thermostat won't let me select options. Dial turns but won't click options. Messages on screen won't go away to set temperature. Tried rewiring and still no option to change temperature or any settings.

[luciaaa]

Hi, @KP40,

Thank you for taking the time to post in the community. I'm sorry to hear that your Nest thermostat screen is not responding. Let's work together to find a solution.

To better assist you, I would like to know: 

• What type of thermostat do you have? 
• Is this a new installation?
• When did the issue start?
   

In the meantime, I recommend manually resetting your Nest thermostat:
 

• Google Nest Thermostat 2020: 
  • Pull your thermostat off its base.
  • Remove both AAA batteries.
  • Replace the batteries and press your thermostat onto the base until it clicks into place.
  • Your thermostat will take a few moments to turn on and restart.

• Nest Thermostat E, or Nest Learning Thermostat:
  • Press the thermostat down until the screen turns off (about 10 seconds), then release.
  • Press and release the ring to turn the screen back on and complete the restart process. The screen will show the Nest logo, then turn on as it finishes.

Feel free to ask any questions you might have along the way.

Best regards,

Ana.

[KP40]

I have the Nest Learning thermostat and have had since probably 2018. Issue started in the last month. The filter reminder notification is on the screen and you can't click off of it and you can't reboot the thermostat. Nothing happens. 

[luciaaa]

Hi, @KP40,

Thank you so much for your response. I appreciate all the efforts. I’m truly sorry that the thermostat cannot be rebooted. 

To receive further assistance for the Nest Thermostat, please fill out this form with all the necessary information. Once you've completed the form, let me know.

Keep me posted,

Best regards,

Ana.