Nest Thermostat

[BRP1]

My Nest thermostat is playing up.  basically it has dropped its connection to the wifi, keeps resetting the date and time to be wrong aa well as turning off and eventually the house symbol will show up again on the display. I have reset it  and am still unable to connect to the wifi even when I try manually. the thermostat itself is on a stand and always plugged in an not moved. usually we control everything via the app but now have no access.

can you help?

[Markjosephp]

Hello BRP1,

Oh no! I'm sorry to hear that you're having issues reconnecting your Nest Thermostat to your Wi-Fi network. I'd be happy to take a look at this for you.

A few questions: did you notice any reports or alerts showing on your thermostat settings? If there is, what's the message code? Were there any recent changes to your router settings or any power outages that happened before the issue occurred? Also, please gather the power readings in the Technical Info settings.

I'll look forward to your response.

Regards,
Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan