Nest Thermostat

[Schuss]

Regarding thermostat: Why does my phone constantly say I'm away when I am home? I am in bed sleeping and it says I'm away. Then, I go to work, and it says I'm home. Wth???

[Jhonleanmel]

Hi Schuss,

Home/Away Assist uses data from your Nest product’s sensors and your phone’s Wi-Fi and cellular location data to know when someone is home. For the best experience, make sure that everyone with shared access and control of your Nest products in the app is also using their phone’s location.

Each person can only have one phone to help with Home/Away Assist. If you have more than one, enable Home/Away Assist on the device that you usually carry with you. Check this link for more details.

Best,

Mel

[Jhonleanmel]

Hey there Schuss,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[EmersonB]

Hi folks,

@Schuss just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks for lending a hand, Mel.

Regards,
Emerson