Nest Thermostat

[moniqueedoll]

I need some direction..my thermostat will not pick up my wifi at home. I've reset it several times and it remains "searching for networks" screen. I have even tried entering in the wifi name and password and it says no networks found. How can that be when I have three tvs, two laptops, one tablet, a google mini speaker, and a ring camera all working from the same wifi. Any suggestions other than restarting?

[zoeuvre]

Hi moniqueedoll, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow these steps:

1. Make sure that the thermostat is at least 12 feet from the Wi-Fi router. 

• If the thermostat is too close to the router, it might lead to an unreliable connection.

2. Check for wireless interference. 

• Other devices that operate on a 2.4 GHz frequency may interfere with the Nest thermostat's ability to communicate with the Wi-Fi router or access point.
  • Turn off any devices that may cause interference. Then try to connect the thermostat to Wi-Fi again.
    
    The following are examples of devices that may cause interference:
    • Cordless phone
    • Baby monitors
    • Microwaves
    • Bluetooth devices
    • Wireless video equipment

3. Use another Wi-Fi-capable device to evaluate the Wi-Fi signal strength in the location of the thermostat.

• Check their Wi-Fi access point’s firmware version.
• Compare the current firmware version to the newest version available on the manufacturer’s website.
• Update the firmware version if necessary.

4. Make sure the thermostat is in the recommended network settings. 

• For the Nest thermostat to work as intended when it's connected to a network, make sure the customer’s router settings are set to the recommended Wi-Fi network and router settings.

5. Check if the thermostat can connect to a mobile hotspot. 

• To further check your Nest Thermostat's connectivity, connect it to a mobile hotspot.
  • If the thermostat connects to a mobile hotspot, the issue may be with the Wi-Fi configuration, and you may have to contact their Internet Service Provider (ISP).

Let us know how it goes.

Best,

Zoe