Nest Thermostats disappeared from App and I cannot add back

[bwiseman88]

My Nest Thermostats disappeared from my App and I cannot add them back. When I attempt to add the product, I receive a message that this product is already associated with an account. That would be my account. How can I overcome this dilemma.

[Ryan_G]

Hi bwiseman88,

Thanks for reaching out here in the Google Nest Community and we're sorry for the delay.

Let's check a couple of things for us to further isolate the issue. Did you create a home structure in the app? It is possible that you have a multiple home structure and you're in the wrong one. Check your thermostat's connection to the Wi-Fi. 

Also, you could try to log out from the app and log back in to make sure everything is updated on your account.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

[MelbaDT]

Hey there, 

Checking back in — how's it going? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba