Nest Thermostats

[Aggrekoed]

Got up this morning and found one thermostat disconnected from WiFi and does not see it in setup.  Followed troubleshooting instructions but no joy.  Please send a replacement.

[Jenelyn_O]

Hi Aggrekoed,

Thanks for reaching out and for being a step ahead of us. Please fill out this form as I'll hand it  over to our team for more options. Please let me know once you're done. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking in — were you able to fill out the form? Please let me know so we can proceed. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn

[Aggrekoed]

Hi!

not sure what form to fill out but the replacement stat is in and the defective one was fedex’d yesterday.  Thanks for your time!

ed rodda

[Jenelyn_O]

Hey Aggrekoed,

Thanks for that information. You don't need to fill out the form as the replacement is already processed. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after 24 hours. 

Best,

Jenelyn

[Aggrekoed]

Got up this morning and found one thermostat disconnected from WiFi and does not see it in setup.  Followed troubleshooting instructions but no joy.  Please send a replacement.

[Jenelyn_O]

Hi Aggrekoed,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Best,

Jenelyn