Nest Web Site Utility Randomly Signing Me Out

[ignignokt4u]

Beginning about a week ago, the Nest web site (home.nest.com) will randomly sign me out and return me to the login screen.  I am always able to immediately sign back in.  I also use the Nest app on my Android phone, and it seems to be behaving normally -- although I don't leave the app open for extended periods, like I do the web-based utility.  PC is Windows 11 with current updates.  Browser is Chrome version 127.0.6533.73.  No recent changes to my PC, Nest system (which consists only of the thermostat), or network.

[luciaaa]

Hi, @ignignokt4u,

Thank you so much for your post in the community. I apologize that you're experiencing random sign-outs on the Nest website. I'm happy to help troubleshoot!

To assist you better, I'd like to know:

• Is this a personal or work computer?
• Do you have any antivirus, security, or firewall software installed?
• Have you cleaned the cache and cookies?

Here are some troubleshooting steps you can try:

1. Ensure your device's date and time settings are correct and set to automatic.
2. Update your web browser to the latest version.
3. Close and relaunch your web browser.
4. Add https://goo.gle/2qjvVSU to your browser's allowlist.
5. Temporarily disable any antivirus, firewall, or security software on your computer. 
6. See if this inconvenience occurs only with your current browser or with all of them.
7. If the inconvenience persists, uninstall and then reinstall the affected web browser. Make sure you have an alternative browser available.
8. Restart your computer.
    

Feel free to ask any questions you might have along the way.

Best regards,

Ana.