Nest Wifi Failure Now Thermostat Not Starting.

[Rowan36]

I bought a Nest 3rd Generation Thermostat 9 months ago and it is installed in a different property to where I live. It worked fine until about 6 weeks ago when it stopped connecting to the Nest app on my phone and I could no longer see settings or usage reports. When I recently visited the property I found the thermostat was still controlling the heating but was no longer connected to the internet. I tried to reconnect it but it was constantly searching and could not find the network. I reset it but it still could not find any network, even a full factory reset did not work and now it will not restart. After pressing the dial for 10 seconds it appears to restart but always just shows the small house symbol and flashes green with an occasion orange flash. Despite originally working OK it has now gone faulty, presumably originally with wifi failure and now seems to be corrupted as now will not start.

[Jake]

Hey Rowan36,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Rowan36,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Rowan36]

I will not be at the property at which it is being installed until next week, I will then be able to let you know if it is working OK.

Many thanks,

David

[Rowan36 · Accepted solution]

I have installed the replacement thermostat and everything is now working OK, thanks for your help.

[Jake]

Hey Rowan36,

Glad to hear everything worked out, and you were able to install the device. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post. Have a good one!

Best regards,

Jake