Nest Wire Question and Room Temperature Not Going Down

[KGZZ]

I am changing the old honeywell thermostat to nest, the old thermostat had 2 additional wire which are color black- E wire and color brown - C wire, which I did some research you don't need to plug them. The Nest seems working however the room temperature is not coming down. I had it set at 70, and the room is showing 81 which I think was a mistake to begin with, and it says will be at 70 in 2 hours, but the temperature is not changing at all, so the AC just keep running all night. Any ideas why that is happening? The old thermostat worked fine and it all started when I had this new nest installed. 

[Markjosephp]

Hello KGZZ,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

Could you please share with us a photo of your previous and current thermostat's wiring? This is to see how you labeled them. Also, check its power readings in the Technical Info settings if you have the Nest Learning Thermostat or the Nest Thermostat E, and the Equipment settings for the Nest Thermostat 2020 model.

I'll look forward to your response.

Regards,

Mark

[zoeuvre]

Hi there,

I wanted to check and see if you managed to see the information that Mark has shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks for your help, Mark. 

Best,

Zoe

[zoeuvre]

Hi KGZZ,

We haven’t heard from you so, I'll go ahead and lock this thread within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Thanks, 
Zoe