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Nest account set up

Ignitron
Community Member

I have a gen 1 thermostat and l can’t seem to get it connected to out home wpa2 wifi network 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hi Ignitron,

 

I'm sorry to hear about the issues that you're having when trying to set up your Nest thermostat. Let's sort this out.

 

To clarify:

 

  1. Could you tell me which Nest thermostat do you have? Here's your reference to identify what you have.
  2. Is this a brand-new setup?
  3. What message code do you receive while attempting to connect to your Wi-Fi network?

 

Looking forward for your response.

 

Thanks,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Checking back in — how's it going? Still need our help?
 

Best,

Mark

Hi Ignitron,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

 

Best regards,

Mark