Nest and Home App presence not working

[Angelamie12]

Nest thermostat and Home App still not switching between home and away correctly.  Only my phone and thermostat are in the app. Here it shows I am home, but I am away. 

 

 

[EdwardT]

Hi Angelamie12,

Thanks for reaching out. I'm sorry to hear that you're having an issue with Home / Away Assist feature of your Nest Thermostat. To isolate the issue, could you disable your Nest Thermostat under presence sensing? Let's observe your thermostat for at least 24-48 hours and let us know if there are any changes.

Thanks,

Edward

[Jake]

Hey Angelamie12,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Angelamie12]

I disabled presence sensing. It will follow the time schedule.  

[EdwardT]

Hi Angelamie12,

Thanks for the update. You could always manually change the mode of your Nest Thermostat. Let us know if you have other questions and we'd be glad to assist.

Thanks,

Edward

[Jake]

Hey Angelamie12,

I wanted to check in and ensure everything is working properly from here. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Angelamie12,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake