Nest and home issues

[drewquant]

Just installed my third nest Thermostat in the home and this one no matter what I try I can not get it set to just stay at 72 all the time?  It always goes back to some low default temp the next day...  Also got a new camera and it will only show up on Google home app not nest app like my doorbell and older cameras.  Any ideas?

[Jhonleanmel]

Hi drewquant,

Thanks for posting and sorry for the delay ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[drewquant]

Hi and thanks for your help. I have the basic one not the learning model. And no matter what I try is always seems to go back to eco mode after a few days and I just want it to stay at 72 like the other nests in the house. The other ones are the same but a year older. Since I have plugged it in it has been like this

Andrew

[drewquant]

hello?

[Markjosephp]

Hello folks,

I'm sorry for the late reply. I know it has been a while, but I wanted to ensure that everything is covered here.

Thanks for assisting, Mel.

@drewquant, it appears that you have the Nest Thermostat 2020 model. With this, please try checking for any actions in "Routines" that might cause an unexpected change in temperature. Remove or edit if needed. Also, clearing the schedule might help, so it will only register at your target temperature. Please let me know if that helps or if the issue still persists.

Regards,

Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark and Mel.

Thanks,

Archie

[drewquant]

Yes I need help bad. My new nest thermo resets to Eco almost everyday instead of just staying at 72 hold like my other nest thermostats 

[Markjosephp]

Hello folks,

Thanks for assisting, Archie.

It's me again, @drewquant. I'm sorry to hear the issue still persists. If your thermostat resets to Eco temperature or mode, the schedule or the settings haven't been changed or removed. Please check your thermostat's schedule temperature and make sure that the Eco was completely removed.

Going over these steps might help:

1. Open the Google Home app.
2. Tap your thermostat icon.
3. Select Settings > Temperature Preferences.
4. Choose Temperature presets.
5. Select an existing preset to delete it.

Let me know how it goes.

Regards,

Mark

[Markjosephp]

Hello drewquant,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you, and I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi drewquant,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark

[drewquant]

I just did a full reset and stated from scratch and that worked thanks

[AbigailF]

Hey drewquant, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Abi