Nest app My 6 digit code will not go into the app allows numbers

[francesdo]

 My 7 digit code will not go into the app. If I press numbers, I can't add letters   The actual thermostat is only showing a 6 digit code, not 7. Scanned QR code on back

[jenniffert]

Hi francesdo,

Thanks for reaching out to the community. I’m sorry to hear that you have difficulties adding the entry key to the app since it is giving a six-digit code instead of the required seven-digit code during the setup process. Help’s here!

Just to confirm, have you been able to scan the QR code? If not, to better assist you, please provide the following information:

• What is the model of your Nest thermostat? Here’s a helpful article about how to identify the model of your device.
• Have you tried any troubleshooting steps so far?

In the meantime, I'd suggest the following:

• Ensure that both your mobile device and the Nest app are up to date with the latest software version. This can often resolve compatibility issues.

Please feel free to share any additional details that might be helpful.

Best regards,

Jenniffer