Nest app connectivity issues

[Pia]

I don’t have a WiFi issue. But my nest app no longer connects to my thermostat. I’ve spoken with Xfinity, Google, Apple, Nest, and my A/C technician. No one can resolve my issue. I’ve followed nest troubleshooting MANY times with no success. 
Does anyone have an idea what to do?

thank you

[SoriaD_]

Hello @Pia 

Thanks for reaching out to our Nest Community about this disconnection on your Nest thermostat. I apologize for all the inconvenience. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. 
Please fill out this form to forward this case to my support team. We are so happy to assist you.

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas.

[Pia]

I completed and submitted the form you provided. I look forward to hearing from you. 
Thank you so much. 

[Pia]

I have filled out forms and explained my issues over and over and over and over again. 
WHO CAN HELP ME????????   

[Pia]

PLEASE HELP.   THIS IS RIDICULOUS