11-23-2023 05:37 PM
I’ve had a nest thermostat for about a year and have been very happy with it until now. However, recently it’s been acting strangely. I have the system selected to hot/cold as we have had nights in the low 40s but warm up to the point the house will hit 78° during the day. The system is currently set to turn on the A/C at 76° and the heat at 64°. However, I just opened the app and the system was showing it was 71° and in cooling mode. The system itself wasn’t actually running but the app shows it is. I opened the app from both my phone and tablet to confirm it wasn’t an issue with my device running the app. Both showed the system running in cooling mode when it shouldn’t be running either hot or cold…and the system itself wasn’t actually running.
11-27-2023 08:14 AM
Hi N2ition,
Oh no! I'm sorry to hear that your Nest app and your thermostat shows your system is cooling when it shouldn’t be running. Let's see what's going on. A few questions:
Keep us posted. We're happy to help.
Best,
Zoe