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Change Country

SJ4
Community Member

Hi,

Why can’t I change my country to Cayman Islands?

1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi SJ4, 

 

Yikes! I'm sorry to hear that you can't change the country of your Nest Thermostat. Did you try using the Help Center or troubleshooter before contacting support? If so, which steps have you tried already? if not yet, you may follow these steps: 

 

  1. Make sure that your thermostat is online or connected to your Wi-Fi network.
  2. Confirm your home's location. You can do this either via the Nest app or the thermostat display. For the step by step guide, please refer here in the Troubleshoot Weather isn't displaying (Can’t get the weather right now) guide.
  3. Double check your location information as well.

 

Let us know how it goes.

 

Best,

Zoe